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Return Policy

Privacy, Return and Shipping Policy

This Privacy Policy governs the manner in which Cheese Traders and Wine Sellers collects, uses, maintains and discloses information collected from users (each, a "User") of the www.cheesetraders.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Cheese Traders and Wine Sellers.

Return Policy

In-store Returns
100% Hassle Free Returns within 60 days.
With a receipt: cash or credit card return.
Without a receipt: store credit only, no exceptions.
Wine must be in the bottle.

Online Returns
Call us and we will work together to resolve online returns, Tel: (802) 863-0143

Shipping Policy

Customers can choose their preferred shipping method.  Customers must be aware of the following shipping disclaimers:

  • Cheese Traders guarantees freshness and 100% quality of all products shipped FedEx Overnight only.  We will accept refunds and returns if a product, sent overnight, arrives damaged.

  • Cheese Traders does not guarantee freshness of products which are shipped FedEx 2-day, FedEx Home Delivery, and USPS.  Should a product arrive damaged, Cheese Traders will not accept returns nor refunds.  

Gift Cards are mailed for free via USPS.

Gift & Mail Assembly and Presentation

Cheese Traders gifts are special, and we believe thoughtful presentation is the key to a spectacular gift.  Due to the packaging materials and presentation, Cheese Traders charges $3.00-$15.00 for Assembly, Basket and Presentation.  In-store, Cheese Traders charges $3.00-$15.00 for assembly and presentation, plus the cost of the basket.

  • Gift Baskets: Cheese Traders assembles each basket by hand, including confection paper/straw, shrink-wrap, maple candies and a finishing bow.  

  • Gift Boxes & Mail Orders: Cheese Traders will individually wrap each cheese and chocolate in aluminum foil, bubble-wrap glass items, ice-packs upon request, and include packing materials to safeguard products from delivery stress. In addition, we include confection paper/straw and maple candies for presentation.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

How we use collected information

Cheese Traders and Wine Sellers collects and uses Users personal information for the following purposes:

  • - To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • - To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • - To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • - To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • - To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Cheese Traders and Wine Sellers has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

1186 Williston Rd.
South Burlington, VT 05403
802.863.0143

 

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