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Vermont Delivery Policy

VERMONT DELIVERY:

We offer Vermont Delivery via 3rd party service for the delivery of gift baskets, perishable items, alcoholic beverages, and more to over 60 Zip Codes throughout the state. If placing an order using the Vermont Delivery option be sure to put your recipient's full information (including phone number) into the shipping details. The Vermont Delivery courier will make an attempt to contact recipients upon arrival for each delivery.

At this time, these packages can only be delivered in an approximate time window and cannot guarantee a specific delivery time within these windows. 

Packages must be signed for by someone at least 21 years old if the package contains any alcohol. Our Vermont Delivery courier cannot leave any packages containing alcohol due to state liability.  If the delivery is attempted and nobody is home to sign for the package, the package will be returned to Cheese & Wine Traders.

Packages without alcohol can be released from the courier without the recipient present but the courier must be able to gain access to a safe area to leave the package (a covered porch, front door, etc). If your recipient is in a large apartment building or condominium complex where a front door or front desk delivery is not possible and the recipient cannot be reached, the package will be returned to Cheese & Wine Traders.

Packages that are delivered to the wrong address will be returned to Cheese & Wine Traders and not rerouted. Please be sure to include apartment suite or floor numbers, as needed. 

If the package is returned to Cheese & Wine Traders, our team is happy to set up a curbside pick-up for the recipient at our store at 1186 Williston Road, South Burlington VT, or set up an additional attempt with the courier. All additional deliveries start at $15 per attempt. 

Once the delivery has been requested, we cannot refund the delivery fee incurred. 

IN-STORE PICK-UP: 

We offer an in-store pick-up option for all of the products on our website and customers are given the choice to select a day and time for pick-up. Once an order is placed for pick up, it cannot be canceled. If a customer wishes to cancel an order, a $5 restocking fee will occur.

Orders should be picked up on their selected date and time slot. If an earlier pick-up time or date is needed, please contact us at 802-863-0143 to see if an earlier pick-up time is available. 

Orders must be picked up within 60 days of the selected pick-up date. Orders that are not picked up within the 60-day time frame will not be refunded following our in-store return policy.